1. About TapBack
TapBack packs and the TapBack service are supplied by Craig Horne, an Australian sole trader, ABN 87 501 129 778.
TapBack is a family lost-property QR tag service available directly to customers in Australia. Families attach private QR tags to everyday items. If an item is found, a finder can scan the tag and send a message through TapBack without seeing the family's private contact details.
2. Packs, prices and availability
Customer orders are currently unavailable. First-year prices are A$59 for TapBack 10, A$79 for TapBack 20 and A$119 for TapBack 40. Manual annual renewal prices are A$29, A$39 and A$49 respectively. All prices are in Australian dollars. Checkout must be available before an order can be placed.
Each 10-tag mix contains three sew-on labels, one iron-on label, one no-iron clothing sticker, three QR stickers and two clear rectangular keytags. The 20 and 40-tag packs repeat that mix twice and four times. First-year pricing includes the pack, 12 calendar months of private relay service from customer activation and standard Australian delivery. No automatic renewal.
Existing customers retain the price, service, delivery and refund terms accepted at purchase. These pack options do not change those rights.
3. Ordering, activation and annual service
New checkout is currently unavailable. Valid existing purchasers can continue to use the private setup code sent to their purchase email address. Setup requires a valid Australian delivery address before TapBack can prepare and post the pack.
For TapBack 10, 20 and 40 purchases under these terms, the service year starts when the adult owner selects “Save item and start my 12 months” for their first received tag in the setup portal. Payment, entering a delivery address, packing, dispatch and a finder scanning a tag do not start the service year. Until activation, finder messaging is unavailable. There is no automatic activation deadline.
The portal shows the service end date. A year means 12 calendar months in the Australia/Melbourne time zone; an activation on 29 February expires on 28 February the following year at the same local time. Recovery messaging remains available for 30 days (720 hours) after that date. After the grace period, messaging pauses and a finder sees a notice directing them to an appropriate lost-property desk. TapBack does not reveal private contact details or queue messages for later delivery while service is paused. The owner can still access setup and renew; tag codes remain assigned to that family.
Manual renewal becomes available 30 days before the service end date. It is a separate, one-time payment for service only, with no additional tags or pack. A renewal paid before the end of the grace period adds 12 calendar months to the existing service end date. A renewal paid after grace starts a new 12-month period at the confirmed payment time. Renewal never automatically charges a saved payment method and cannot reactivate a cancelled account. An interrupted or uncertain payment must be reconciled before another payment is attempted.
The purchased offer determines the family account and tag entitlement. A customer must not attempt to alter checkout data, reuse a completed Checkout Session, or obtain more tags than the purchased entitlement.
4. Payments, refunds, and consumer guarantees
Payments are processed through Stripe. TapBack does not store card numbers. Stripe provides electronic proof of purchase to the customer email collected at checkout.
For a first-pack order, a customer may ask to cancel for a full refund before the pack has been dispatched. For a change of mind within 30 days after delivery, an unopened and unused pack may be returned for a refund of the purchase price; the customer is responsible for return postage. Activated, used or damaged tags cannot be returned for change of mind. Contact info@tapback.school before returning a pack.
For a manual service renewal, contact TapBack to request cancellation or a refund review. A request does not automatically change the recorded service period; TapBack will confirm the outcome.
Nothing in these terms limits rights that cannot be excluded under Australian Consumer Law, including consumer guarantees for faulty products or services.
5. Delivery and setup
Setup codes are sent to the purchase email address and packs are posted to the Australian address supplied during private setup. New packs are made to order. Estimated dispatch is within 20 business days after both payment and receipt of a complete Australian delivery address. Delivery time is additional. Business days exclude weekends and public holidays in Melbourne. The delivery terms accepted at purchase continue to apply to existing orders.
The dispatch and delivery estimates are targets, not guaranteed arrival dates. TapBack will contact the customer with the actual reason, revised estimate and available options if a material delay is expected. If we cannot supply an order within a reasonable time, we will offer a suitable solution, including a refund where required. TapBack does not cover replacement of the underlying lost item.
6. Account cancellation
A family can cancel through the member setup portal or contact TapBack. Cancellation immediately deactivates the family's labels, stops new found-item alerts, revokes optional secondary-recipient consent and routes, and cannot be reversed by a payment retry or ordinary account update. If the account owner later asks to return, TapBack must review and explicitly reactivate the account; TapBack issues a new setup code, the family provides fresh consent, and old labels and fulfilment remain inactive until separately reviewed. Secondary recipients, verification, consent, and tag routes are not restored. Personal information is handled under the retention schedule in the Privacy Policy.
7. Optional family-alert recipients
The adult account owner remains the sole family account authority and always receives found-item alerts. An owner can optionally invite a secondary recipient and choose which tags also notify them. Secondary recipients cannot sign in, alter the account, cancel or reactivate it, or replace the owner.
A secondary destination is used only after the recipient enters and verifies it through a time-limited invitation. A parent or guardian must have authority and give the required specific consent when inviting a student; recipients aged 15 to 17 must also consent themselves. Minor destinations are for lost-item and tag-service alerts only, never marketing. The owner or recipient can stop those alerts at any time without cancelling the family service.
If mobile alerts are enabled, an SMS recipient can use the private withdrawal link or reply STOP. STOP disables all TapBack secondary SMS contacts matching that number. Replying START does not silently restore TapBack consent; a new invitation and verification are required.
TapBack may send secondary recipients a reduced alert that identifies the item and where it was found while withholding the finder's name, contact details, and private message. Delivery depends on the recipient's provider and cannot be guaranteed.
8. Lost-property limits
TapBack helps a finder contact the linked family, but it cannot guarantee that an item will be found, scanned, returned, or stored safely. TapBack does not replace an organisation's normal lost-property process.
9. Independent family use
TapBack handles family accounts, payments, delivery and support directly. A family's use does not mean that its school, club, employer, or other organisation endorses TapBack. Families remain responsible for following reasonable rules about attaching tags to organisation-owned property or using devices on organisation premises.
10. Acceptable use
Do not use TapBack labels or finder forms for false reports, harassment, spam, unsafe messages, or anything unlawful. TapBack may deactivate tags or accounts that are misused.
11. Privacy
TapBack's use of personal information is explained in the Privacy Policy.
12. Governing law
These terms are governed by the laws of the State of Victoria, Australia.
13. Contact
For order, delivery, return or refund questions, account help, complaints, or questions about these terms, email info@tapback.school. Contact TapBack before returning a pack so we can confirm the return instructions.