1. About TapBack
TapBack is a family lost-property QR tag service available directly to customers in Australia. Families attach private QR tags to everyday items. If an item is found, a finder can scan the tag and send a message through TapBack without seeing the family's private contact details.
2. Public family offer
The A$69 first-year family offer includes one family account, 10 mixed-format physical tags, private finder messages, up to two trusted adult alert recipients, first-year service, and standard delivery within Australia. TapBack does not charge an automatic renewal. Before the first year ends, the family may choose whether to renew at the then-current price; the current intended manual renewal price is A$24 a year.
The former A$79 pilot-only Founding Family offer is retired for new purchases. Any valid historical purchaser retains the offer and refund terms accepted at purchase; no new customer can obtain that offer.
3. Ordering and account setup
The website sends the customer to Stripe's hosted checkout to complete payment and accept these terms. After a successful payment, TapBack sends a private setup code to the purchase email address. The customer must complete setup and provide a valid Australian delivery address before TapBack can prepare and post the pack.
One purchase creates one family account and one 10-tag starter-kit entitlement. A customer must not attempt to alter checkout data, reuse a completed Checkout Session, or obtain more tags than the purchased entitlement.
4. Payments, refunds, and consumer guarantees
Payments are processed through Stripe. TapBack does not store card numbers. Stripe provides electronic proof of purchase to the customer email collected at checkout.
A customer may ask to cancel for a full refund before the pack has been dispatched. For a change of mind within 30 days after delivery, an unopened and unused pack may be returned for a refund of the purchase price; the customer is responsible for return postage. Activated, used, damaged, or assigned tags cannot be returned for change of mind. Contact info@tapback.school before returning a pack.
Nothing in these terms limits rights that cannot be excluded under Australian Consumer Law, including consumer guarantees for faulty products or services.
5. Delivery and setup
Setup codes are sent to the purchase email address and packs are posted to the Australian address supplied during private setup. TapBack targets dispatch within 14 days after a valid delivery address and completed setup are received.
The dispatch and delivery estimates are targets, not guaranteed arrival dates. TapBack will contact the customer if a material delay is expected. TapBack does not cover replacement of the underlying lost item.
6. Account cancellation
A family can cancel through the member setup portal or contact TapBack. Cancellation immediately deactivates the family's labels, stops new found-item alerts, revokes optional secondary-recipient consent and routes, and cannot be reversed by a payment retry or ordinary account update. If the account owner later asks to return, TapBack must review and explicitly reactivate the account; TapBack issues a new setup code, the family provides fresh consent, and old labels and fulfilment remain inactive until separately reviewed. Secondary recipients, verification, consent, and tag routes are not restored. Personal information is handled under the retention schedule in the Privacy Policy.
7. Optional family-alert recipients
The adult account owner remains the sole family account authority and always receives found-item alerts. An owner can optionally invite a secondary recipient and choose which tags also notify them. Secondary recipients cannot sign in, alter the account, cancel or reactivate it, or replace the owner.
A secondary destination is used only after the recipient enters and verifies it through a time-limited invitation. A parent or guardian must have authority and give the required specific consent when inviting a student; recipients aged 15 to 17 must also consent themselves. Minor destinations are for lost-item and tag-service alerts only, never marketing. The owner or recipient can stop those alerts at any time without cancelling the family service.
If mobile alerts are enabled, an SMS recipient can use the private withdrawal link or reply STOP. STOP disables all TapBack secondary SMS contacts matching that number. Replying START does not silently restore TapBack consent; a new invitation and verification are required.
TapBack may send secondary recipients a reduced alert that identifies the item and where it was found while withholding the finder's name, contact details, and private message. Delivery depends on the recipient's provider and cannot be guaranteed.
8. Lost-property limits
TapBack helps a finder contact the linked family, but it cannot guarantee that an item will be found, scanned, returned, or stored safely. TapBack does not replace an organisation's normal lost-property process.
9. Independent family use
TapBack handles family accounts, payments, delivery and support directly. A family's use does not mean that its school, club, employer, or other organisation endorses TapBack. Families remain responsible for following reasonable rules about attaching tags to organisation-owned property or using devices on organisation premises.
10. Acceptable use
Do not use TapBack labels or finder forms for false reports, harassment, spam, unsafe messages, or anything unlawful. TapBack may deactivate tags or accounts that are misused.
11. Privacy
TapBack's use of personal information is explained in the Privacy Policy.
12. Governing law
These terms are governed by the laws of the State of Victoria, Australia.
13. Contact
Questions about these terms can be sent to info@tapback.school.